Matrix Telecoms virtual solutions help reduce your call management burden and ease the pressure on front-line employees.
Effective management of high inbound call volumes can be difficult. To keep your customers happy and your business successful, our inbound call management solution is available to assist your employees. The system contains a suite of web-based, inbound call control functions which use virtual numbers to point, or ‘translate’ to an underlying telephone number.
With this system in place, existing contacts can be imported into the service, eliminating the need to change customer contacts, and allowing your details to remain the same even if you relocate your business to a new location.