How can Matrix Telecoms help you prepare for change in your business?
Telecommunications can often be neglected when preparing to move sites, or expand your business, but it can be crucial for your service continuity that you select the correct solutions and work with a provider who can help you to plan effectively.
Can I keep my number?
Matrix Telecoms can provide you with a range of solutions and help to make sure that further changes will not cause you any numbering headaches. Hosted IP telephony and SIP trunking solutions can allow you to use geographic numbers from areas other than your actual location, which makes changing location a smoother process, while also allowing remote or home workers to use numbers from the same range as your head office number.
SIP trunking can be a sensible alternative to ISDN connectivity for your landline calls, especially if you can run all your communication services over a dedicated data circuit, with a broadband product as your back-up. SIP trunking or hosted IP telephony also provides access to next generation services such as click to dial toolbars for Outlook and network based call recording.
Significant number of remote or home workers?
A hosted IP telephony solution allows you to easily add (or subtract) any number of users almost immediately and makes communications between sites as simple as if everyone was in the same office – including home workers. Having your main contact numbers on our inbound call management platform means that you can route calls wherever you need them to go at any time of day, simply by logging in to a simple web portal. For a change of location the benefits are obvious – calls continue to be routed to your new location.
Customers reporting difficulties in getting through to you?
Your competitors may well be more welcoming, so you need to respond. The solution may not be more staff, but a smarter use of communications technology, from simply installing more lines so capacity is increased, to using inbound call management to provide callers with information and options to ensure that their questions or problems are quickly addressed