Your communication systems are the heartbeat of your business
No-one thinks it’s going to happen to them, but how many times have you turned on the news to find out how bad weather, failing technology, power outages, severe transport problems, or localised natural disasters have disrupted the economy?
Business recovery plan
Matrix Telecoms can help you draw up a business continuity and disaster recovery plan for your communications, which will keep you winning business while others are losing theirs.
Active fraud monitoring
Matrix Telecoms provide customers with active fraud monitoring of all calls made on their PSTN & ISDN lines with exposure limited to £250 per incident.
Keep in touch with your customers
Matrix Telecoms can provide a web-based portal for managing the routing of your inbound calls. In the event of an incident, calls can quickly be diverted to another location, or staff mobiles. Prerecorded announcements can be added to advise callers of the service arrangements during the interruption to normal business.
Work normally from anywhere
With modern IP voice communications, your calls can be managed from a reliable, remote, secure network location. If disaster strikes, you can divert incoming calls to any landline or mobile from wherever you are. With our hosted IP telephony solutions, users can make and receive calls using their published number on other devices such as laptops, tablets or smartphones, with full access to their normal contact directory.
We advise on the most reliable and resilient industry-leading solutions. For increased security, we offer the option of improved care and response times for phone lines and broadband services. Our solutions can help improve your resilience to network downtime, by configuring your network access correctly at the outset and building in a back-up facility. If you receive or manage orders electronically, we know you cannot afford to be disconnected.
Keeping your customers happy
Customers are always reassured that you will be available when they need you. With a contingency plan ready and waiting, you will be able to guarantee this service to your customers, increasing their confidence in your service.